PeopleSoft Error Crystal Reports Print Engine error text: Error in File e:\XX\XX.rpt: Access to report file denied. Another program

/ May 7th, 2010/ Posted in PeopleSoft / No Comments »

Problem:

PeopleSoft Crystal Report was not processing and error out. Looking at the message log I noticed the following messages:
Crystal Reports Print Engine error text: Error in File e:\ptools849\psofthcm\crw\eng\pbc_0004.rpt:
Access to report file denied. Another program

looking at the crystal trace file to view more detailed information I noticed:
4     328    37007      05/07/10 10:04:02   Using report: E:\PTOOLS849\PSOFTHCM\CRW\ENG\PBC_0004.RPT
5     328    37007      05/07/10 10:04:02   About to RunReport()
6     328    37007      05/07/10 10:04:02   About to open print engine
7     328    37007      05/07/10 10:04:02   Print engine opened. About to open job
8     328    37007      05/07/10 10:04:03   Job opened
9     328    37007      05/07/10 10:04:03   Logon info set
10    328    37007      05/07/10 10:04:03   Parameters: -CTORACLE -CDHCMPRD -COHHARVEY -CPUnavailable -I37007 -RP”PBC_0004″ -OT6  -OP\\server\files\Departments\Finance\Payroll\xxx\xx\x\file-20100507 -LGENG.txt -OF14 -ORIENTL

Resolution:

The report file did exist and access was granted to the report file. However, the output path of the crystal report was on the network share. I had to grant access to the process scheduler service account to write the output file.


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