The password stored in Credential Manager is invalid.

2013-04-24 / Desktop, Random / 0 Comments

Problem:

When a user was printing documents it would show up under a help desk person’s account.

Also was seeing a bunch of EventID 552 like these in the security logs

Logon attempt using explicit credentials:
Logged on user:
User Name: USER1
Domain: DOMAIN
Logon ID: (xxx,0x7D052)
Logon GUID: {xxxxxxx-07b5-8f5f-d5dd-d78268681b37}
User whose credentials were used:
User Name: HELPDESKUSER
Domain: DOMAIN.LOCAL

Logon GUID: –
For more information, see Help and Support Center at

Solution:

After enabling NetLogon debug logging information. http://support.microsoft.com/kb/109626

This would appear in the System Log under Kerberos Warning:

The password stored in Credential Manager is invalid. This might be caused by the user changing the password from this computer or a different computer. To resolve this error, open Credential Manager in Control Panel, and reenter the password for the credential XXX.

I was able to launch the Credential Manager using “rundll32.exe keymgr.dll,KRShowKeyMgr”¬†and delete the cached credentials for the server that was running under the help desk person’s account.

Rebooted the PC and the user’s print jobs now show up under the correct account.

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